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Due to large volume of orders we do not perform direct exchanges at this time. We recommend returning the unwanted item within the 30 day return period and repurchasing the new item. If you have any questions regarding our policy, feel free to email us at Cortney@StyleAlum.com
StyleAlum stands behind our products and wants you to be satisfied with your purchase! We always do our best to take care of our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please email us within 5 days of receiving the order and includes pictures if possible at Cortney@StyleAlum.com and we will correct this right away!
Please send your items you wish to return to the address below. Please include your invoice number and return card in your package. Customers are responsible for return postage.
PLEASE SEND RETURNS TO:
StyleAlum RETURNS DEPARTMENT
6432 Brynwyck Lane
North Richland Hills, Texas 76182
EXCHANGES: Due to our quickly changing inventory, we do not offer exchanges.
We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing Cortney@StyleAlum.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item as soon as possible so that we can ship you the correct item.
Should an item on the site be marked down after you have purchased, please contact us at Cortney@StyleAlum.com within 14 days from the order date for a one-time price adjustment. Credit will be issued in the form of store credit. We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing order.